Refund and Return Policy

At ToolBox, we strive to ensure that every customer is completely satisfied with their purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and refund policy to make the process as smooth as possible. Please read the following guidelines carefully to understand our policies regarding returns and refunds:

1. Returns

1.1. Eligibility: We accept returns on unused, unopened products within 3 days from the date of delivery. To be eligible for a return, the item must be in its original packaging and in the same condition as when it was received.

1.2. Non-returnable Items: Some items are not eligible for return, including but not limited to:

Products that have been installed, used, or damaged after delivery.

Custom-made or personalized items.

Clearance or sale items (unless defective or damaged).

2. Return Process

2.1. Initiating a Return: To initiate a return, please contact our Facebook page or customer service team at toolbox@parkingkoi.com or +8801402312946. Please provide your order number and details of the item(s) you wish to return.

2.2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number (RMA) and instructions on how to return the item(s) to us.

2.3. Shipping: You will be responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective item). We recommend using a trackable shipping service to ensure that your return reaches us safely.

3. Refunds

3.1. Refund Process: Upon receiving your returned item(s), we will inspect them to ensure they meet our return eligibility criteria. Once approved, we will process your refund to the original payment method used for the purchase.

3.2. Timing of Refunds: Refunds are typically processed within 3 business days of receiving the returned item(s). Please note that it may take additional time for the refund to appear on your credit card statement, depending on your financial institution.

4. Exchanges

4.1. Exchange Policy: If you received a defective or incorrect item and need to exchange it for the same product, please contact our customer service team for assistance. We will arrange for a replacement to be sent to you as soon as possible.

5. Contact Us

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us. Our friendly customer service team is here to assist you with any inquiries you may have.

Thank you for shopping at ToolBox. We appreciate your business and look forward to serving you again in the future.